Customer Services Overview
LICT is a dynamic, customer-driven business, dedicated to enhancing the competitiveness of the many shipping lines we serve.
Our approach is proactive, part of a strategy that is seeing LICT focus more than ever on its customers.
We look at every opportunity to bring added value and continually seek new ways to help. We talk with customers so we can understand their needs and find solutions that will assist them in overcoming their difficulties. Our aim is to help them conduct their landside operations efficiently and cost effectively.
Above all, we meet the individual needs of our customers, recognizing that the broad range of operations shipping lines conduct mean varying service requirements that must be fully addressed.
We do this through our two resources within LICT - our Public Relations Team and our Customer Service Team, play vital roles in maintaining good communications and underline our vigorous service culture.